Our team is here to help you address any queries and concerns. Before you submit your query, please check ensure you review the FAQs, relevant policies and our Terms & Conditions which can all be accessible through our website.


1. Why has my payment been declined?
Some credit cards or debit cards may not be authorised to be used in online shopping, if so please try again with another payment method. Gift cards that have not been issued through MyTeddyRoses.com are not accepted.

2. When will I receive my tracking number?
You will be sent a tracking number for your parcel when your order has been shipped out which may take 5-7 business days.

3. When will I receive my order?
Please refer to our Shipping Policy.

4. I have not received any email about my order?
All emails sent from My Teddy Roses are automated by our system, sometimes these may land in your inbox or spam inbox. Please kindly check both before you submit a query.

5. I changed my mind, can I get a refund?
No. All orders are final once placed. Please refer to our Returns & Exchange Policy.

6. Why is my order taking so long to arrive?
Please refer to our Shipping Policy.

7. I would like to partner up with My Teddy Roses!
That’s great to hear! Sign up through our Brand Ambassador link and send us a message through here to notify our team. We’ll review each applicant and get back in touch with you in due course.

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