The following page outlines the Returns & Exchange policy at My Teddy Roses.
If your rose bear is faulty, you must notify My Teddy Roses within 24 hours of delivery. Any claims received later than 24 hours after delivery will be rejected.
To be eligible for a return, the rose bear must be unused, in its original packaging and in the same condition that you received it.
Please contact our team using the website contact form regarding the faulty rose bear which attaches your proof of purchase receipt and photographs of the rose bear. We will notify you of the outcome of your refund. If you are successful, we will email you instructions on how to organise your return. Please do not simply return your rose bear to us.
Due to the handling of the rose bears, some of the rosebuds may be flat during shipment. No need to stress as this is completely normal! The rosebuds are made of foamarian 3D material which is soft and delicate. Therefore, small areas may be flat and squished. All you need to do is to heat the rosebuds by using a hairdryer and lightly squeeze it to shape. Further, some of the rosebuds may fall out during shipment and we have provided a glue stick to solve this issues. These issues will not be considered as a product fault.
If your return is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 7 to 14 days.
NOTE: Due to the handling of the rose bears when it is in transit, some of the rosebuds may fall out. Therefore, we have provided a glue stick with each rose bear to solve this issue. Please use the glue stick with a glue gun and simply glue them back together. Alternatively, you can use super glue to stick the rosebud back together. Please note that we will not consider this as a fault in the product.
We do not offer any refunds or exchanges for change of mind. Please note that each order is custom made. Refunds are only available if the rose bear is faulty.
If you received the item as a gift and was shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.